UFA Handbook Watch

This article is intended for vendors.

After a customer places an order, the vendor must do the following:

1. Log into the Odyssey Vendor Account.

2. Click the [Orders] Tab.

3. Click on [Client]. 

4. Find the customer.

5. Select [Confirm] or [Cancel].

• If you click confirm, you accept the order and the product or service can be provided. If you click cancel, the order will be denied.
• Please note an alternate wording is [Open] or [Cancelled]. 

6. If you select [Confirm] you will be prompted to perform one of two actions:

• Input the receipt number: If you provide a service, you will be prompted to input the receipt number. This refers to the confirmation number associated with the order’s fulfillment. If your system does not generate a confirmation number, we encourage you to use the date and time of the fulfillment.
• Input the Tracking ID: If you provide an item, you will be prompted to input the Tracking ID. This number is the one provided after you ship your item. 

7. After inputting this information, click save. By doing this our system will know the order has been finalized and the payment process and Net 30 can begin.

If you prefer to complete multiple orders at once, please review this article about completing orders in bulk:

Bulk Order Fulfillment: Uploading Tracking or Receipt Information